ABOUT ME
Hi, I’m Siobhan. Creative leader. CX specialist. Tone of voice nerd. Mum of three mini-mes. Wannabe writer.
For 20+ years, I’ve helped brands turn complex ideas into simple, compelling stories. Along the way I’ve worked with global brands across Sydney, London, Dubai, Bahrain and Melbourne. (I’m also a Kiwi – my vowels still give me away.)
I’ve spent most of my career in agencies, with a stint in-house at a fast-moving global SaaS company and at one of Australa’s largest super funds. It’s given me the best of both worlds: the strategic thinking and creative ambition of agency life, paired with the commercial focus and long-term brand ownership that comes from working client-side.
I’m a writer at heart, but these days I spend just as much time shaping tone of voice, building content strategies, mentoring teams and solving messy communication problems. I love turning complexity into clarity – whether that’s a brand platform, a customer journey, a campaign or a one-off sentence.
I’m equally happy leading the work or rolling up my sleeves and writing it. Great ideas still need great craft, and I believe the best creative work does two things: it solves problems and moves people.
More recently, I’ve embraced generative AI as another creative tool – helping accelerate research, ideation and iteration while keeping human judgement, empathy and craft at the centre.
If you’re looking for someone to lead a creative team, shape a brand voice or simply write the words that bring everything together, I’d love to chat.
THINGS I’M GOOD AT:
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Creative direction
Team leader
Craft uplift
Workshop facilitation
Stakeholder management
Certified ‘CD Megamachine’ by The Audacious School of Astonishing Pursuits.
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Copywriting across all channels (from CRM and social, to OOH and TV).
CRM and lifecycle comms.
CX journeys.
Content design.
Financial services copywriting.
Service and compliance comms (strange, but true).
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Creative ideation and execution across all channels.
Officially a ‘Creative Megamachine’, as certified by the Audacious School of Astonishing Pursuits.
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Brand strategy and positioning.
Brand identity and naming.
Brand guidelines copywriting.
Brand voice creation and development (see below).
Brand manifestos.
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Brand voice development.
Tone of voice guidelines.
Messaging frameworks.
Editorial standards.
Content consistency at scale.
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Brand positioning
Content strategy
Tone of voice
Messaging frameworks
Customer value propositions
Content governance
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AI assisted content workflows.
Prompt design.
Research and ideation.
Content optimisation.